Salesforce Database Administrator

Salesforce Database Administrator

Job Description

The primary role of the Database Administrator (‘DA’) is oversee the maintenance of Client Relationship Manager (www.salesforce.com) (‘CRM’), initiate improvements and ensure staff are trained and using the CRM to its most effective capacity.

Performance Standards

The work performance of the DA will be evaluate on the basis of the following criteria:

    • Achieving or exceeding agreed Key Performance Indicators
    • Achieving or exceeding business targets
    • Professionalism
    • Competency and accuracy with all manner of administration requirements
    • The ability to work closely and cooperatively with all THG staff
    • Use of initiative and ability to improve existing systems and processes

Enhance Team and Culture:

Be team oriented and foster that culture with others
  • Live the VBP values daily, with a focus on continual improvement
  • WOW internal (teammates) and external (clients) while building and fostering solid relationships
  • Focus on the win/win, and always try to understand perspectives that are different than your own

What you need to bring to the table:

  • Experience in a Database Administration role using www.salesforce.com (highly regarded) or a similar CRM
  • Proven experience in documentation and training skills
  • Must possess high level MS Office skills, including PowerPoint and Excel
  • Demonstrated ability to effectively manage conflicting priorities
  • Natural ability to develop and maintain good working relationships with both internal and external stakeholders
  • Ability to work both individually and within a team
  • Comprehensive understanding of privacy laws and other applicable legislation pertaining to information records
  • High level of attention to detail

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